Back Office · Staffed service for Turo fleets
A human team,backed by AI.
Trained people work your Turo inbox around the clock, answer your guests and close every trip, inside the platform that already tracks your cars, your trips and your money.
5 vehicles and up. Month to month. No setup fee. Runs on a free account.
The team sees the trip, the thread and the work. Never where a car is, unless they ask and the look is logged.
What the team does
Guest messages are the loudest part of the job, not all of it.
The work the inbox sets in motion is the part that protects the fleet. And because the team works inside RevHost, an answer to “where is the car” is not a question they have to ask you.
Answers the guests
Every thread read and ranked the moment it lands. A trained person writes each reply, and the assistant drafts it with the trip, the car and your own house rules already in hand.
Runs the handover
Check-in and check-out while the guest is standing at the car: codes, keys, the lot section, the late return, the car that has not come back yet.
Works the claim
Damage documented, the estimate built, the case pushed through Turo until it resolves, rather than a "thanks for letting us know" and a problem nobody escalated.
An inbox service can only read. This team can look, act, and record.
They can see the car
Whether it has reached the pickup and how long it has been there. A position only when they ask for one, and every look is logged against the person who took it.
They file the charges
Cleaning, fuel, tolls, late returns, mileage. Filed on Turo while the trip is fresh, inside the limits you set, never above them.
They close the books
Every charge and receipt lands in your expenses, your tolls and your financials, matched to the trip it came from. No CSV upload, no month-end reconstruction.
The money nobody chases
A damage claim is the rare one. The ordinary charges are what actually leak.
A fleet does not bleed on the wrecked bumper. It bleeds eighty dollars at a time, on trips nobody had time to close out.
You set the ceiling; the team works under it. You decide what may be filed without asking: a cleaning limit, a reimbursement limit, a figure above which a damage claim comes to you. The limits are enforced by the platform, not left to memory, and anything you leave unset is never treated as permission.
How a shift works
Same desk, same record, every shift.
Clock in to your fleet
A team member opens a shift, and only the fleets assigned to that shift come into view. Nothing on the page can widen it.
Work the queue
Guest threads ranked by urgency, next to the tasks the platform raised on its own: a car back in its return zone, a trip running late.
Act inside your limits
Charges, reimbursements and goodwill up to the ceilings you set. Anything above them comes to you as an escalation, with the reason attached.
Hand back a clean record
Every action is logged next to the trip it touched, and open tasks carry over to the next shift instead of living in someone’s head.
Backed by AI
The platform does the watching. People do the judging.
Nothing waits on someone remembering to look. The same platform that runs your fleet raises the work, finds the rule and keeps the record, and a person decides what to do about it.
Back Office team
Guest support · on shift now
Tasks raised from GPS returns
Every five minutes the platform checks your cars against your trips and raises a task when one is back in its return zone, waiting at the pickup, or at risk of coming back late. On cars that report location.
Your playbooks, searched per question
The team asks and gets the rule that applies: Turo’s, then yours, then the lot’s, then the car’s, with the most specific one winning. Your overrides are never blended away.
Every action on the record
Each change a team member makes on your account is logged with who made it and what it looked like before. Looking up where a car is writes its own record first.
Pricing · Separate service
One price, and a platform under it.
Back Office is priced on its own. It runs on a free RevHost account, which costs nothing and is already doing the work most tools charge for.
5-vehicle minimum · month to month · no setup fee
- Service
- $199
- 10 vehicles × $20
- $200
- Every month
- $399
Included at every fleet size
24/7 coverage. Urgent threads answered in minutes, the rest inside the hour.
Guest charges filed. Cleaning, fuel, tolls, late returns and mileage, under the limits you set.
A free RevHost account. Fleet dashboard, Turo sync, expenses, financials, tolls, calendar and guest records, at no charge at any fleet size.
Your trips, reconciled. Every charge the team files is matched to the trip it came from, so the books close themselves.
Setup done for you. Your cars, locations and house rules written up before anyone answers a guest.
Arrival and handover signals on any car running GPS: ours, or a Tesla, Bouncie or SmartCar connection you already have.
Runs on a free account. PRO and GPS not required.
5-vehicle minimum. RevHost PRO and GPS tracking are their own products with their own pricing. Neither is required for Back Office, and neither is folded into this price.
Damage claims. Your first claim estimate is free. Every one after that is $9.99 for an itemized, guest-ready estimate with the recovery worked through Turo for you.
Questions
What operators ask us.
Does an AI message my guests?
No. A trained person writes every reply that reaches a guest. The assistant reads the thread, ranks it by urgency, and drafts against the trip, the car and your house rules, and a human edits and sends it.
How do you get into my Turo inbox?
You add us as a co-host on your Turo account and grant message and booking access, the mechanism Turo built for exactly this. You never share your password, and you can remove the access yourself at any time.
What can a team member decide without asking me?
Only what you have set a limit for. During setup you fix the ceilings: a goodwill amount, a cleaning charge, a reimbursement to file, the figure above which a damage claim comes to you. Anything you leave unset is never treated as permission, so a gap in onboarding cannot become one.
Do I have to change how I run on Turo?
No. Your listings, your pricing and your Turo account stay exactly as they are. Nothing is migrated and nothing is rebuilt.
Do I need GPS in my cars?
Not for the service to work. The inbox, the charges, the claims and the bookkeeping all run without it. Arrival signals and GPS-raised tasks only appear on cars that report location, whether that is a RevHostGPS tracker or a Tesla, Bouncie or SmartCar connection you already have.
Do I need a paid RevHost plan?
No. Back Office runs on a free RevHost account, which already covers your fleet dashboard, Turo sync, expenses, financials, tolls and guest records. PRO and GPS tracking are separate products with their own pricing, and neither is required.
Can I cancel?
Any time, from your account. Month to month, no contract and no cancellation fee. Remove our co-host access on Turo and the inbox is yours again the same day.
Back Office
Hand over the night shift.
Tell us your fleet size and how you run handovers. We will show you what a week on your inbox looks like before you commit to anything.
Month to month. No contract. No setup fee.